You Have Questions We Have Answers

For most of us, our mobile devices are our connection to the world. Sadly, every day, people just like you lose access to that lifeline due to unforeseen events such as mechanical or electrical failure or accidental damage. Samsung Protection Plus gives you peace of mind knowing that should this happen to you, a fast and easy claims process will get you reconnected quickly without having to pay significant repair or replacement costs. Program coverages and details vary - find out how Samsung Protection Plus can help you stay connected by visiting http://www.samsung.com/us/owners/protection-plus/

Sppmobileclaims.com is your one-stop access point where you'll find the following information::

• File My New Claim - Submit a claim online, 24/7.

• Track My Claim - Secure, real-time updates at every step of the claims process.

• My Claim Details - Review general claim information.

• My Claim Documents - Download forms that may be required to complete your claim.

• My Replacement Device - Get shipping information (including tracking information) for your replacement device.

• My Return Instructions - Download a shipping label to return a claimed device - or verify that the device you returned has been received.

• You have Questions? We Have Answers! - View a list of our most frequently asked questions.

• Program Info - Get information about Samsung Protection Plus and view or download program terms and conditions.

• Contact Us - Reach out to us with any questions you may have or upload your documents electronically.

A $99 deductible will apply for each approved accidental damage claim*. There is no deductible for mechanical breakdown.

Samsung Premium Care covers mechanical breakdown after the manufacturer's warranty expires and accidental damage.
Exclusions apply. Please refer to your coverage documents for complete details.

Under Samsung Premium Care you are allowed two approved claims within a 12-month period for accidental damage.
Please refer to your coverage documents for complete details.

You must file a claim within 90 days of the incident.

For customers who purchased SPP before 6/20/16, coverage begins immediately. For customers who purchased SPP on or after 6/20/16, there is no waiting period if SPP is purchased at the same time of the device. If SPP is purchased after the device purchase, there is a 30 day wait period and coverage begins on day 31.

*A deductible of $79 applies for Accidental Damage claims for customers who purchased Samsung Protection Plus prior to 6/20/16

First, charge your replacement device for 12 hours prior to use.

It's that simple!

You're now ready to begin enjoying your replacement device!

To ensure satisfaction, your replacement device has been fully tested for quality prior to shipment. If, however, you experience any issues with your replacement device, please call 1-866-553-3239 within 5 days for assistance. If our representative authorizes the return of your replacement device, you will be provided with detailed instructions on how to return the device using the FedEx Ground® Package Returns Program (PRP) label located inside the replacement device box.

Once your claim is approved, we will ship your device via next business day delivery, when available. Replacement shipping varies by program type. Please refer to your coverage documents for details. If you provided your email address when filing your claim, you will receive a notice advising you when the device has shipped.

Replacement devices are reconditioned, certified like new devices of like kind and quality. In the event a reconditioned device is not available, we will replace it with a new model of like kind and quality. Device color may vary, depending on availability.

You can find detailed information for your specific device on Samsung's support pages (keyword: battery).

Everything you need to return a malfunctioning/damaged device can be found inside your replacement device box. Once received, simply follow the instructions below:

• Complete the FROM section of the enclosed U.S. Mail (Postage Paid) First Class Mail Label/Envelope.
• Place the device (together with battery) into the envelope and seal it.
• Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.

Once mailed, use the Track My Claim function to verify when your claimed device is received.

Once your claim has been approved, the claimed device becomes property of Assurant* and must be shipped to us using the instructions provided.

If you misplaced the mailing label for returning your malfunctioning/damaged device, simply print a replacement one. Here's how:

• Enter your Mobile number or IMEI number in the File or Track My Claim box on the homepage of sppmobileclaims.com and click Submit. Once your number has been verified, click Track My Claim.
• Enter your Zip Code and then key in the numbers/letters, including any spaces into the box. Then click Continue.
• Go to the My Return Instructions tab and then click on the Return Receipt Label to download a new label in PDF format.

If the malfunctioning/damaged device is not returned within 10 days of receiving your replacement device, you may be charged unrecovered equipment fee up to the MSRP of the device, not to exceed $1,200.

Available payment options for the unrecovered equipment fee (if required) may include:

• Credit Card (Visa, MC, AMEX, DISC)
• Debit Card
• e-check
• Personal Check

*Samsung Premium Care is offered by Samsung Electronic America and provided by Assurant.